PS Digitise
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Open Source · ₹0 Licensing · Frappe Partner India

Frappe Helpdesk — Customer support without per-agent pricing.

PS Digitise implements Frappe Helpdesk for Indian businesses — email-to-ticket, SLA tracking, customer self-service portal and knowledge base. ₹0 per-agent licensing. Replaces Freshdesk and Zendesk. 2-week go-live.

₹0
Per-agent licensing — forever
Unlimited
Agents — no seat fee ever
2 wks
Go-live — fully configured
Get Implementation Quote → WhatsApp Us
Agent Portal · 14 open tickets
All Tickets
My Tickets
SLA Breached
Resolved
All (14)
Open (9)
Resolved (4)
SLA Breach (1)
#HD-2026-00284
Breached
GRN not matching PO — stock entry blocked
Rajan Industries·2h ago
Breached 1h
#HD-2026-00283
Open
GSTR-1 JSON export not matching invoice count
Kumar Textiles·3h ago
45 min left
#HD-2026-00282
Open
Work Order material issue — wrong warehouse selected
Senthil Engineering·4h ago
3h left
#HD-2026-00281
Resolved
Bank reconciliation — closing balance mismatch
Murugan Traders·Yesterday
Resolved ✓
Certified Frappe Partner · India
Email-to-ticket automatic
SLA tracking with auto-escalation
Customer self-service portal
ERPNext + Frappe CRM native integration
₹0 per-agent licensing — forever
What Frappe Helpdesk Includes

Everything your support team needs.
Nothing Freshdesk charges you for.

Frappe Helpdesk is built by Frappe Technologies — clean Vue-based UI, fast, mobile-first and purpose-built for teams that want to stop paying per agent.

Email-to-Ticket Automatic
Every email to your support address (support@yourcompany.com) automatically becomes a ticket — no manual entry. Replies from agents are sent as emails. Full conversation threaded in the ticket. Customers never know they're in a ticketing system.
Auto — every 10 minutes
SLA Tracking & Auto-Escalation
Set response and resolution targets by ticket type, priority or customer tier. Automatic alerts when SLA is approaching. Auto-escalation to senior agent or manager when breached. SLA dashboard shows team performance at a glance.
Fully configurable
Customer Self-Service Portal
Customers raise tickets, track status and read knowledge base articles — without calling or emailing. Branded portal with your logo. Real-time status updates. Reduces inbound ticket volume by 30–40% once knowledge base is populated.
Branded to your company
Knowledge Base
Build a searchable library of articles, FAQs and how-to guides. Suggested articles shown to customers as they type their ticket subject — before they even submit. Reduces repeat tickets on the same issues dramatically.
Article suggestions on type
Smart Assignment Rules
Auto-assign tickets based on type, keyword, priority or round-robin. Balance workload across agents. Escalation rules route to senior team when junior agent doesn't respond within defined time. No ticket falls through the cracks.
Zero manual routing
ERPNext & Frappe CRM Integration
Agents see the customer's full ERPNext history — sales orders, outstanding invoices, delivery status — directly from the ticket. No switching systems. Frappe CRM deals linked to support tickets. Full customer context in one view.
Native — no middleware
CSAT & Feedback
Automatic satisfaction rating request after ticket resolution. Customer rates experience 1–5 stars with optional comment. CSAT reports by agent, team and time period. Identify underperforming areas before customers escalate.
Auto-sent on resolution
Reports & Dashboards
Ticket volume by agent, team, type and priority. Average response and resolution time. SLA compliance rate. First response time. Backlog report. All real-time — no manual reporting. Export to Excel for management reviews.
Real-time dashboards
Mobile PWA
Agents access the helpdesk from any device — fast, app-like experience from the browser. Respond to tickets, update status and check SLA from a phone without installing an app. Customer portal also mobile-optimised.
No app install needed
How It Works

From customer email to
resolved ticket — fully automated.

The standard support ticket lifecycle in Frappe Helpdesk — from the moment a customer sends an email to the CSAT rating. Every step automated.

Customer sends email to support@yourcompany.com
Customer emails your support address — from Gmail, Outlook, phone, anywhere. Within 10 minutes, the email is automatically converted to a ticket in Frappe Helpdesk. Ticket number assigned. Customer receives an auto-acknowledgement with their ticket ID.
Auto-conversion — no manual entry
1
2
Ticket auto-assigned to the right agent or team
Assignment rules route the ticket — by keyword, ticket type or round-robin across the team. Agent receives email notification. SLA clock starts. If no response within the configured time, auto-escalation fires to the team lead.
Auto-assigned · SLA starts
Agent sees full customer context from ERPNext
Agent opens the ticket and sees the customer's complete ERPNext history — open sales orders, outstanding invoices, recent deliveries, credit limit status — all without leaving the helpdesk. If Frappe CRM is active, the linked deal is visible too.
ERPNext integration — native
3
4
Agent replies — customer receives email
Agent types the reply in Frappe Helpdesk. The reply is sent as an email from your support address. Full conversation is threaded in both the ticket and the customer's inbox. Customer can reply via email — response is added to the ticket automatically.
Email reply = ticket update
Ticket resolved — CSAT rating auto-sent
Agent marks ticket resolved. Customer receives an automatic CSAT email — 5-star rating with optional comment. Rating appears in the agent's dashboard. If customer is unhappy, ticket can be automatically re-opened for follow-up.
CSAT auto-sent · Feedback tracked
5
6
Customer tracks everything in self-service portal
Throughout the process, the customer can log into the self-service portal and see their ticket status, agent name, SLA timeline and conversation history — without calling anyone. Knowledge base articles are suggested before they even raise a ticket.
Self-service · Zero calls needed
Frappe Helpdesk vs Alternatives

Why Indian businesses choose
Frappe Helpdesk over Freshdesk.

Freshdesk and Zendesk charge per agent per month — costs that compound as your team grows. Frappe Helpdesk gives you the same core features at ₹0 licensing.

Feature Frappe Helpdesk Freshdesk Growth Zendesk Team
Licensing cost ✓ ₹0 — open source, unlimited agents ₹1,499/agent/month ₹3,750/agent/month
Email-to-ticket ✓ Auto-conversion every 10 minutes ✓ Available ✓ Available
SLA tracking ✓ Configurable by type and priority ✓ Available ✓ Available
Customer portal ✓ Branded, self-service, knowledge base ✓ Available ✓ Available
Knowledge base ✓ Article suggestions on ticket type ✓ Available ✓ Available
ERPNext integration ✓ Native — same framework, no middleware Custom API required Custom API required
Frappe CRM integration ✓ Native — deals linked to tickets Not available Not available
CSAT / feedback ✓ Auto-sent on resolution ✓ Available ✓ Available
Custom fields and workflows ✓ Full — no code required Limited on lower tiers Limited on lower tiers
Data ownership ✓ Your server — full data control Freshdesk cloud — no export Zendesk cloud — no export
5-agent team · 1-year cost ₹0 licensing + implementation ₹89,940/year ₹2,25,000/year
₹0
Frappe Helpdesk licensing
forever, unlimited agents
₹89,940
Freshdesk Growth
5 agents · 1 year
60×
Less expensive than Zendesk
on 5-agent 1-year basis
Implementation Pricing

Software is free.
You pay PS Digitise to implement it.

Frappe Helpdesk is ₹0 licensing forever. PS Digitise charges a one-time fixed price for implementation — email configuration, SLA setup, portal branding, knowledge base and team training.

New Client
Standalone Helpdesk
₹60,000
One-time · 2-week go-live · Unlimited agents · Fresh setup
  • Frappe Helpdesk setup on new Frappe site
  • Email-to-ticket — support email connected
  • SLA configuration — by type and priority
  • Customer portal — branded to your company
  • Knowledge base structure — up to 20 articles
  • Assignment rules — auto-routing by type
  • CSAT setup — auto-sent on resolution
  • Team setup — agents, teams, permissions
  • Agent training — 1 day
  • 2 months post-launch support
Existing ERPNext Clients
₹35,000
One-time · 2-week go-live · Same server · Integration included
  • Frappe Helpdesk on your existing Frappe site
  • ERPNext integration — customer history in ticket
  • Frappe CRM integration — deals linked to tickets
  • ERPNext customers auto-imported to Helpdesk
  • Email-to-ticket, SLA, portal, knowledge base
  • Custom ticket types for your industry
  • Assignment rules and escalation automation
  • Agent training — 1 day
  • 1 month post-launch support

Frappe Helpdesk software: ₹0 forever — unlimited agents. Existing ERPNext clients get ERPNext + CRM integration
included in the ₹35,000 price — same server means no extra setup.

Frequently Asked Questions

Questions about
Frappe Helpdesk implementation.

What is Frappe Helpdesk? +
Frappe Helpdesk is a free, open-source customer support ticketing system built by Frappe Technologies — the same company that builds ERPNext. It converts incoming emails into tickets automatically, tracks SLAs, provides a customer self-service portal and knowledge base, and integrates natively with ERPNext and Frappe CRM. ₹0 per-agent licensing, unlimited agents, forever.
How does Frappe Helpdesk compare to Freshdesk? +
Frappe Helpdesk has the same core features — email-to-ticket, SLA tracking, customer portal, knowledge base, assignment rules, CSAT — at ₹0 vs Freshdesk Growth at ₹1,499/agent/month. For a 5-agent team, that saves ₹89,940/year. The key advantage over Freshdesk: native ERPNext and Frappe CRM integration without any middleware or custom API build.
Does Frappe Helpdesk integrate with ERPNext? +
Yes — natively. Frappe Helpdesk runs on the same Frappe Framework as ERPNext and Frappe CRM. Agents see the customer's complete ERPNext transaction history — sales orders, outstanding invoices, delivery status — directly from the ticket without switching systems. Customer data is shared automatically. No API integration needed.
Can customers raise tickets without logging in? +
Yes. Customers can raise tickets by simply emailing your support address — no account needed. They receive an acknowledgement with their ticket ID and can track status via the customer portal (with a simple login) or by replying to the email thread. Knowledge base articles are publicly accessible without any login.
How long does Frappe Helpdesk implementation take? +
2 weeks for standard implementation — email configuration, SLA setup, customer portal branding, knowledge base structure (up to 20 articles), team setup, assignment rules and training. With ERPNext and Frappe CRM integration, 3 weeks. All timelines agreed in writing before work starts.
Can we run Frappe Helpdesk on our existing ERPNext server? +
Yes. If you are already on Frappe Cloud or a self-hosted Frappe server for ERPNext, Frappe Helpdesk installs as an additional app on the same server — no extra hosting cost. The ERPNext integration is tightest when both apps are on the same site. PS Digitise handles the full installation and configuration.
Free Assessment · Quote in 48 Hours

Ready to replace Freshdesk with Frappe Helpdesk?

Free 30-minute call. We map your support process, ticket types and SLA requirements — and send a written fixed-price quote within 48 hours.

Get Fixed-Price Quote → WhatsApp Us

Certified Frappe Partner · sales@psdigitise.com · +91 9677 174 743

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